STANDARD TERMS AND CONDITIONS OF SALE
PRICES
Prices are quoted in NZ Dollars and exclude GST.
EAGLE NEOTECH is not currently registered for GST so it will not be collected.
EAGLE NEOTECH reserves the right to change prices at any time without further notice.
Minimum purchase Order value must be over $40 for all services, except for our Premium
Frame by Frame Scanning Film to DVD Service which has a $120 minimum Order value.
DELIVERY
The standard delivery time is 5-10 working days, except for our Premium Frame by Frame
Scanning Film to DVD Service which has a 10 to 20 day delivery.
Delivery time will vary on a case by case basis, depending on our work load.
Please discuss your delivery requirements with us at time of order placement.
If you have an urgent job, we can often prioritize your work and have it completed
within 12-48 hours for $10 per item. If you have a deadline to meet please
let us know... we aim to please!
PAYMENT
A 50% Deposit is required at Order placement.
Full payment is required at the time of delivery, unless alternative arrangements are made.
If goods are not paid in full within 7 days EAGLE NEOTECH reserves the right to charge interest
at 1% per week based on the outstanding balance. Original media and finished digital
conversions and other goods remain the property of EAGLE NEOTECH until the latest Invoice is paid in
full. Payment must be made in full within 30 days of Invoice date.
If Orders are not paid in full within 60 days of Invoice date, we reserve the right to dispose of
material to cover expenses and/or commence debt recovery procedures.
Payment by direct credit is preferred. Please deposit funds to the following account:
Account No. 38-9020-0141151-01 Kiwi Bank - Eagle Neotech
LOSS OR DAMAGE TO GOODS
We will take every care in processing your Order, but if goods are lost or damaged
in the delivery or processing, EAGLE NEOTECH cannot he held liable. EAGLE NEOTECH may,
at their sole discretion, refund or replace the blank media of any lost media.
PROHIBITED MATERIAL
EAGLE NEOTECH reserves the right to refuse to process material that is damaged by mold
or is unplayable for any reason. We will not process any material that is pornographic
or is otherwise in bad taste.
COPYRIGHT
By submitting material for processing to EAGLE NEOTECH, clients take on the responsibility
for ensuring that copyright protection will not be breached.
COMPLAINTS PROCEDURE
In the unlikely event that you are not satisfied with our products or services please use the
following procedure:
1. Please email or phone us with full details of the problem within 14 days after delivery.
2. We will then provide details on how we plan to remedy the problem, which may include
returning the goods to us for inspection and correction. If we request goods to be returned
we will provide a Returned Goods Authorization Number.
3. We will then provide a solution to the problem, which may include return of reprocessed
materials and refund of postage or other compensation at our sole discretion.
No claims can be considered after 14 days or if this procedure is not followed.
No goods are to be returned without our approval, or without the Returned Goods Authorization Number.
CHANGES TO TERMS AND CONDITIONS
EAGLE NEOTECH reserves the right to change or modify these TERMS AND CONDITIONS
without further notice.
PRIVACY AND DISCLOSURE STATEMENTS
FOR THE NON-LEGAL TYPES
Don’t worry about giving EAGLE NEOTECH your email address. We will only use it for
the purposes of sending you information that you request. We will store your
information in a secure environment and will not share your data with any other
parties. You can elect to delete your information at any time you wish from our
database by request.
FOR THE LAWYERS AND OTHERS
By accessing or using this Web site, you agree to these terms of the EAGLE NEOTECH
Online Privacy Policy, as outlined below. If you do not agree to these terms,
please do not access or use this site. EAGLE NEOTECH reserves the right to change
the Online Privacy Policy from time to time at its sole discretion. Your use of
this site will be subject to the most current version of the Online Privacy Policy
at the time of such use.
COLLECTION OF PERSONAL INFORMATION
When you engage in certain activities on this site, you may be asked to
provide certain information about yourself by filling out and submitting forms.
It is completely optional for you to engage in these activities. If you elect
to engage in these activities, however, EAGLE NEOTECH may ask that you provide
us personal information, such as your first and last name, and e-mail address.
When you submit personal information on this site, you understand and agree
that this information may be transferred across national boundaries and may be
stored and processed in any of the countries in which EAGLE NEOTECH and its
affiliates and subsidiaries maintain offices. You also acknowledge that in certain
countries or concerning certain activities, the collection, transferring,
trusted vendors may undertake the storage and processing of your information
of EAGLE NEOTECH.
HOW YOUR PERSONAL INFORMATION IS USED
EAGLE NEOTECH collects your information to send you information that you
request and process any related Orders.
YOUR CHOICES WITH RESPECT TO PERSONAL INFORMATION
EAGLE NEOTECH recognizes and appreciates the importance of responsible use
of information collected on this site. Such data will only be used for providing you
with information regarding the use of our products and services and will not be
provided to any third parties without your express consent. Personal information
that you provide resides on a secure server and is only accessible via password.
Personal information submitted through this site that is not Registration Information
is not accessible online. To access and/or correct such information, you may
write to the data controller of EAGLE NEOTECH: eagle.neotech@gmail.com. In your
correspondence, please indicate with as much detail as possible the location on
this site where you provided your personal information.
PRIVACY RELATED COMPLAINTS
If you believe that EAGLE NEOTECH has not complied with this Online Privacy
Policy with respect to your personal information, you may write to EAGLE NEOTECH
at eagle.neotech@gmail.com. In your email, please describe in as much detail as possible
how you believe that your privacy has been breached.